You may return new items within 7 days of delivery for a full refund only if the item is damaged or broken. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise, you are responsible for the shipping cost. All our pieces are handcrafted, for that reason, we will refund only 50% of the order if you decide to return the piece, that way we will not affect the artisans that were involved in making the item.
ITEMS ON SALE CAN NOT BE RETURNED OR EXCHANGED
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond as quickly as possible with instructions on how to return items from your order.
Refund policy for Latinoamerica, you may return new item(s) within 7 days of delivery for a full refund only when the item(s) haven't been use and it is in its original packaging, after receiving the item we will make an inspection of its condition to give a satisfactory authorization for the refund, also the customer is responsible for the return shipping cost.
When you place an order, we will estimate shipping and delivery dates based on the availability of the item(s) if we have the item in inventory it will take maximum one day to ship, also if the order is made before 2pm we ship SAME DAY, we estimate arriving time 3-7 days standard USPS/UPS options, all items are FREE SHIPPING within mainland USA, we also offer to ship worldwide with any shipping options you choose.
Please also note that the shipping rates (International Shipping) for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
When using your purse
- Don't leave your bag on the floor
Do not let any liquid to be in contact with your bag
Storage your bags with a paper inside to keep them in shape
Clean your bag before storage, specially the area where you grab it the most
Cleaning your Purse
- Use a clean piece of damp cloth
Do not use any Chemicals
If any liquid made contact with your bag, clean it right away.
We use full-grain leather
We made our purses with "full-grain hide" that is the strongest and most durable part of the leather, its fibers are very dense and tightly woven, the grain is so tight it resists moisture very well. Full-grain leather has natural imperfections and unique texture of the cow's life, never sanded or shaved off, it is stronger than "genuine leather" which normally used for common leather goods to sell in big department stores.